FAQ

Below FAQ are some common questions about our store.
If you have other questions, please contact us.

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  • Pre Sale Questions
  • Technical Questions
  • Returns and Refunds Policies

Need Help?

Welcome to the FAQ page of Solar Battery Supermarket. Here, we've organized our frequently asked questions. If you can't find the answer you're looking for, don't hesitate to reach out to our friendly team for assistance.

Pre Sale Questions

Before making a purchase, consider factors such as your energy consumption, available roof space, budget, and any applicable government incentives. Our team can guide you through this decision-making process.

Our experts can perform an energy assessment to analyze your energy consumption patterns and recommend the appropriate size of solar system to meet your needs
Absolutely! Solar panels can still generate energy efficiently even if they're not facing directly south. Our team can assess your roof's orientation and design a system that maximizes energy production.
Our team can provide estimates based on your location, energy consumption, and the size of the solar system you're considering.
We'll guide you through available incentives such as the Small-scale Renewable Energy Scheme (SRES) and any state-specific programs.
We can help you calculate the payback period by considering factors like upfront costs, energy savings, and potential feed-in tariff earnings.
Learn about feed-in tariffs and how you can potentially earn money by exporting surplus energy to the grid.

Technical Questions

We offer a range of solar batteries, including lead-acid, lithium-ion, and more. Each type has its own advantages; our experts can help you choose the one that suits your needs best.
Solar panels capture sunlight and convert it into direct current (DC) electricity. This electricity is then converted into alternating current (AC) by an inverter, making it usable for your appliances and the grid.
Yes, many solar systems are expandable. It's important to consider this possibility during the initial installation, and our team can help you plan for future expansions.
Solar panels generally require minimal maintenance – occasional cleaning to remove dirt and debris. Batteries may need periodic checks for performance optimization, which our team can assist with.
Understand how net metering allows you to receive credits for the excess energy you generate and export to the grid.
Learn about the average lifespan of inverters and factors that can impact their durability.
Find out how solar panels perform in less sunny conditions and what to expect in terms of energy generation.

Returns and Refunds Policies

If you're not satisfied with your purchase, you can return it within 7 days of receipt, provided the product is in its original condition and packaging. Contact our team to initiate the return process.
To request a refund, please contact our customer support within 7 days of receiving the product. We will guide you through the refund process, which typically takes [Y] business days to complete.
Yes, a restocking fee of 25% may apply to returns, depending on the product and its condition. This fee covers inspection, repackaging, and restocking expenses.
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or repair based on the manufacturer's warranty.
Get a step-by-step guide on how to initiate a return or request an exchange for a purchased product.
Understand the components and situations covered under the manufacturer's warranty for different solar products.
Learn about the time frame involved in processing refunds once a return has been approved.
Can't find the answers that you are looking for? Contact Us