Terms & Conditions

Welcome to the Solar Battery Supermarket website (the "Website"). These terms and conditions ("Terms") govern your use of the Website and the purchase of products from Solar Battery Supermarket. By accessing and using our Website, you agree to be bound by these Terms. Please read them carefully before using the Website or making a purchase.

Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, please do not access or use our website.

Returns

• You have 14 calendar days to return an item from the date you received it.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be unopened in the original packaging.
• The original manufacturer packaging must not have been opened, unsealed, cut, torn, re-taped, re-sealed or otherwise tampered with.
• Your item needs to have the receipt or proof of purchase.
• All factory seals, security seals, straps and manufacturer packaging must remain intact.
• The product and packaging must be in their original condition and suitable for resale as a new, unopened product.

If the product packaging has been opened or any factory seal, tape, strap or packaging has been broken, removed, cut, re-taped or re-sealed, the product is not eligible for a voluntary change-of-mind or incorrect-selection return.

Product Compatibility and Incorrect Selection

Customers are responsible for confirming that products are suitable and compatible with their existing equipment before placing an order where they select the product without specific compatibility advice from Solar Battery Supermarket.

This is particularly important for solar batteries, battery expansion modules, inverters, EV chargers, energy management equipment and other system-specific components. Compatibility can vary between product models, generations, firmware versions and system configurations.

Where a customer independently selects and purchases an incorrect or incompatible product without relying on specific compatibility advice provided by Solar Battery Supermarket, the return will be treated as an incorrect-selection return and is subject to the 14-day voluntary return conditions above.

Customers purchasing battery expansion modules are strongly encouraged to verify the exact model and generation of their existing battery and inverter system before ordering.

Refunds

1. After we receive any returned item, we will inspect it and if it meets our returned criteria, then we will notify you via email of the status of the returned Item.
2.  Approved refunds will be paid back into the original payment method within 5-10 business days  Return shipping costs may be deducted from refunds
3. If the refund is not approved, you will be notified in your email for an update.
4. A 5% restocking fee applies to approved voluntary change-of-mind and incorrect-selection returns. The restocking fee does not apply where prohibited by the Australian Consumer Law.

Shipping

• Customers pay for their own return shipping costs to send items back to our returns facility.  For voluntary change-of-mind and incorrect-selection returns, customers are responsible for return freight costs and original shipping charges are non-refundable.

  For products that fail to meet an applicable consumer guarantee under the Australian Consumer Law, freight and transportation costs will be handled in accordance with the Australian Consumer Law.

• We recommend retaining the original shipping boxes and packing materials when possible to avoid damage in transit back to us. For valuable merchandise, always ship returns with tracking and consider extra insurance in case of loss or damage during shipping. We cannot guarantee refunds for returns lost in transit.

• Once your return is received and inspected, return shipping costs will be deducted from approved refund amounts. We will notify you by email of any deductions for shipping prior to processing the refund.
• For heavier, oversized, or fragile items, we suggest comparing rates between major carriers like UPS, FedEx, and USPS to find the most economical shipping option. Retail postal centers may offer better rates than dropping off at a postal mailbox. Consider asking about special rates for business returns or re-used packaging.

Warranty

Manufacturer's Warranty Coverage:

All our products are covered by the Manufacturer's Warranty, which guarantees that they will be free from defects in materials and workmanship under normal use and service. The specific terms and duration of the warranty may vary depending on the product and the manufacturer. Please refer to the product's documentation or contact our customer support team for detailed warranty information.

Warranty Claim Process:

• In the unfortunate event that you encounter a faulty product, we want to make the warranty claim process as seamless as possible for you. To initiate a warranty claim, please follow these steps:

• Please notify us as soon as reasonably practicable after discovering a suspected fault. Manufacturer warranty claims will be handled in accordance with the applicable manufacturer's warranty terms. Nothing in this warranty process limits your rights under the Australian Consumer Law

• Contact Our Customer Support: Reach out to our customer support team immediately with your order details and a clear description of the product's fault. They will guide you through the necessary steps and assist you in lodging the warranty claim.

• Assessment and Evaluation: Our team will work closely with the manufacturer to assess and evaluate the reported fault. In some cases, they may request additional information or images to expedite the process.

• Licensed Electrician Evaluation: For electrical products, it is essential to have a licensed electrician examine the faulty product and provide a detailed report. This ensures that the correct evaluation and repair process are initiated, protecting your safety and complying with industry standards.

• Reporting to the Manufacturer: We will report the findings of the licensed electrician to the manufacturer to ensure that the correct repair or replacement process is followed. This step is vital to maintain the validity of the warranty and avoid any potential delays.

• Repair or Replacement: Once the manufacturer approves the warranty claim, they will proceed with either repairing the faulty product or providing a suitable replacement, depending on the terms of the warranty.

• Status Updates: Throughout the warranty claim process, we will keep you informed about the progress and expected resolution time.

 

You must pack the product securely in its original packaging and include your proof of purchase, for the manufacturer to pick up the item.  If the item is not in its original packaging then the manufacturer may not agree to pick up the product and initiate the warranty claim.

Customers should inspect products promptly following delivery and notify us as soon as reasonably practicable of any visible freight damage

If damage is confirmed to be from normal wear-and-tear, drops, unauthorized repairs, or other non-warranty factors, service and shipping fees will apply. In such cases, we will contact the customer for approval before proceeding with paid repairs.

Unfortunately we cannot provide loaner units during the warranty repair process. For mission-critical equipment, we highly recommend purchasing backup units to prevent downtime in case of defects.

Freight Damage

Careful Inspection and Reporting:

Upon receiving your order, we kindly request that you thoroughly inspect all packages within 7 days of delivery. This inspection period is crucial as it allows you ample time to identify any visible damage caused during transit. Please keep in mind that promptly reporting any freight damage is vital in safeguarding your right to file a claim and ensuring a swift resolution.

Efficient Claim Filing Process:

Should you identify any freight damage during the inspection, we urge you to notify us immediately. Our customer support team is ready to assist you through the claim filing process and provide the necessary guidance to ensure a smooth and hassle-free experience.

When reporting freight damage, please include the following information:

Photographic Evidence: Take clear and detailed photographs of the damaged packaging and the product itself. High-quality images significantly expedite the claim process and provide valuable evidence to support your case.

Order Details: Provide your order number, shipping address, and contact information to facilitate efficient communication and accurate tracking of your claim.

Description of Damage: Offer a comprehensive description of the damage sustained by the product. Your input will aid us in better understanding the extent of the damage and promptly determining the appropriate course of action.

Accounts

User Accounts:

• You may be required to create a user account to access certain features or services on our website.

• You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate and up-to-date information during the registration process.
• You are responsible for all activities that occur under your account.

• You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Account Termination:

We reserve the right to terminate or suspend user accounts without prior notice for any violation of this Agreement or any applicable laws or regulations.

Pricing

Product Pricing:

• The prices of solar panels and related products listed on our website are subject to change without notice.
• We strive to ensure that the prices are accurate and up to date, but we cannot guarantee their accuracy.
• Any promotional offers or discounts are subject to availability and may be withdrawn or modified at any time without notice.

Taxes and Duties:

• You are responsible for any applicable taxes, duties, or other charges related to your purchase of products from our website.

• The final price at checkout may include taxes and duties, depending on your location.

Injury and Death

 Disclaimer:

• While we prioritize safety, the installation and use of solar panels carry inherent risks.

• We shall not be liable for any injury, death, or damage to property resulting from the installation, use, or misuse of the solar panels purchased from our website.

• It is your responsibility to engage a qualified professional for the installation, maintenance, and repair of solar panels.

Dispatch & Freight Delays

Dispatch:

• We will make reasonable efforts to dispatch your order within the specified timeframe.

• However, we do not guarantee the exact dispatch date or delivery date, as these may be subject to factors beyond our control.

Freight Delays:

• We shall not be held responsible for any delays or damages caused during the transportation of the products by third-party shipping providers.

• Any claims for damages or losses during transit should be directed to the respective shipping provider.

Data Integrity

Data Accuracy:

• We make reasonable efforts to ensure the accuracy and integrity of the data displayed on our website.

• However, we do not guarantee the accuracy or completeness of the product descriptions, specifications, or any other data.

• It is your responsibility to verify the accuracy of any information before making a purchase.

Data Security:

• We take reasonable measures to protect the integrity of your personal information and data.

• However, we cannot guarantee the security of your data from unauthorized access or breaches.

• You agree that we shall not be liable for any loss or damage to your data.

Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way related to your use of our website