LG RESU H Prime Battery (RESU10H )
LG RESU H Prime Battery (RESU10H )
LG RESU H Prime Battery (RESU10H )

LG RESU H Prime Battery (RESU10H )

The LG RESU H Prime Battery Packs offers an impressive combination of capacity, performance, and durability. It provides 9.6 kWh up to 16 KWh of usable energy, ensuring a reliable and efficient power storage solution. The RESU H Prime is a versatile option suitable for...
Vendor: LG
Product Type: Solar Batteries
$10,300.00
$10,800.00
$10,300.00
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Warranty and Returns

Description
Description
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The LG RESU H Prime Battery Packs offers an impressive combination of capacity, performance, and durability. It provides 9.6 kWh up to 16 KWh of usable energy, ensuring a reliable and efficient power storage solution. The RESU H Prime is a versatile option suitable for various applications, including homes, small businesses, and grid-tied systems.


Key Features:

  • Ample Energy Capacity: The RESU H Prime offers a usable energy capacity of 9.6 kWh up to 16 KWh  at a temperature of 77°F (25°C), providing a substantial power supply for extended durations.
  • Strong Performance: With a peak discharge power of 7 kW for 10 seconds, this battery pack can deliver a maximum charge/discharge power of 5 kW. Its voltage range of 350V to 450V DC allows for efficient management of high power loads.
  • Seamless Communication: With the RS485/CAN communication interface, the battery pack can easily integrate with various energy management systems.
  • Lithium-Ion Technology: Utilizing advanced Lithium-Ion battery chemistry, the RESU10H Prime offers an extended lifespan and high energy density.
  • Expandable Solution: The RESU10H Prime allows for parallel connection of up to two units, effectively increasing the total energy to 19.2 kWh at 77°F (25°C) and power to 10 kW.
  • Versatile Installation: Designed for both indoor and outdoor use, this battery pack can be wall-mounted or floor-standing.
  • Enhanced Safety Measures: The battery pack incorporates a DC protection circuit breaker, fuse, and DCDC converter to safeguard against over-voltage, over-current, short circuits, and reverse polarity.
  • Wide Operating Conditions: The RESU10H Prime operates effectively within a broad range of temperatures and humidity levels.
  • Certified Safety: Compliant with UL1642, UL1973, CE, RCM, IEC 62619, and FCC emissions standards, the RESU10H Prime ensures safety and quality.

Benefits:

  1. Reliable Power Supply: The RESU H Prime ensures a dependable power source due to its substantial energy capacity, making it an excellent choice for both residential and commercial applications.
  2. Energy Efficiency: Utilizing lithium-ion technology increases the battery pack's energy efficiency while also extending battery life and improving performance.
  3. Flexible Power Expansion: The scalability feature enables users to expand their power solutions according to their specific requirements, providing a customized energy solution.
  4. Safe and Secure Operation: Multiple protection features and adherence to high safety standards ensure worry-free operation, guarding against potential damage caused by over-voltage or over-current.
  5. Seamless Integration: The advanced communication interface facilitates smooth integration with various power management systems, enhancing convenience and compatibility.
  6. Compact and Easy Installation: With compact dimensions of 504 mm (width), 817 mm (height), and 295 mm (depth), as well as a weight of 111 kg, the RESU10H Prime can be conveniently installed in a wide range of settings.
  7. 10-year Warranty: The RESU10H Prime is backed by a 10-year warranty, showcasing LG's confidence in the product's durability and their dedication to ensuring customer satisfaction.

In summary, The LG RESU H Prime is a high-capacity, reliable, and secure power storage option. It's a long-term investment in dependable and effective power, not simply a battery pack.

Shipping | Warranty | Returns
Shipping | Warranty | Returns
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Shipping

  • Customers pay for their own return shipping costs to send items back to our returns facility. We cannot refund original shipping fees or offer prepaid return labels except in cases where the return is needed due to our error.
  • We recommend retaining the original shipping boxes and packing materials when possible to avoid damage in transit back to us. For valuable merchandise, always ship returns with tracking and consider extra insurance in case of loss or damage during shipping. We cannot guarantee refunds for returns lost in transit.
  • Once your return is received and inspected, return shipping costs will be deducted from approved refund amounts. We will notify you by email of any deductions for shipping prior to processing the refund.
  • For heavier, oversized, or fragile items, we suggest comparing rates between major carriers like UPS, FedEx, and USPS to find the most economical shipping option. Retail postal centers may offer better rates than dropping off at a postal mailbox. Consider asking about special rates for business returns or re-used packaging.

Warranty

Manufacturer's Warranty Coverage:

All our products are covered by the Manufacturer's Warranty, which guarantees that they will be free from defects in materials and workmanship under normal use and service. The specific terms and duration of the warranty may vary depending on the product and the manufacturer. Please refer to the product's documentation or contact our customer support team for detailed warranty information.

Warranty Claim Process

In the unfortunate event that you encounter a faulty product, we want to make the warranty claim process as seamless as possible for you. To initiate a warranty claim, please follow these steps:

  • Lodge the Claim Within 7 Days: To be eligible for a warranty claim, it is crucial to lodge the claim within 7 days from the date of discovering the fault. We encourage you to inspect the product upon delivery and report any issues promptly.
  • Contact Our Customer Support: Reach out to our customer support team immediately with your order details and a clear description of the product's fault. They will guide you through the necessary steps and assist you in lodging the warranty claim.
  • Assessment and Evaluation: Our team will work closely with the manufacturer to assess and evaluate the reported fault. In some cases, they may request additional information or images to expedite the process.
  • Licensed Electrician Evaluation: For electrical products, it is essential to have a licensed electrician examine the faulty product and provide a detailed report. This ensures that the correct evaluation and repair process are initiated, protecting your safety and complying with industry standards.
  • Reporting to the Manufacturer: We will report the findings of the licensed electrician to the manufacturer to ensure that the correct repair or replacement process is followed. This step is vital to maintain the validity of the warranty and avoid any potential delays.
  • Repair or Replacement: Once the manufacturer approves the warranty claim, they will proceed with either repairing the faulty product or providing a suitable replacement, depending on the terms of the warranty.
  • Status Updates: Throughout the warranty claim process, we will keep you informed about the progress and expected resolution time.
  • You must pack the product securely in its original packaging and include your proof of purchase, for the manufacturer to pick up the item. If the item is not in its original packaging then the manufacturer may not agree to pick up the product and initiate the warranty claim.
  • You must inspect the merchandise promptly upon delivery and report any faults or damage within 7 days of receipt.

If damage is confirmed to be from normal wear-and-tear, drops, unauthorized repairs, or other non-warranty factors, service and shipping fees will apply. In such cases, we will contact the customer for approval before proceeding with paid repairs.

Unfortunately we cannot provide loaner units during the warranty repair process. For mission-critical equipment, we highly recommend purchasing backup units to prevent downtime in case of defects.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be unopened in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • After we receive any returned item, we will inspect it and if it meets our returned criteria, then we will notify you via email the status of Returned Item.
  • Approved refunds will be paid back into the original payment method within 5-10 business days Return shipping costs may be deducted from refunds.
  • If the refund is not Approved, you will be notified in your email for an update.

Freight Damage

Careful Inspection and Reporting:

Upon receiving your order, we kindly request that you thoroughly inspect all packages within 7 days of delivery. This inspection period is crucial as it allows you ample time to identify any visible damage caused during transit. Please keep in mind that promptly reporting any freight damage is vital in safeguarding your right to file a claim and ensuring a swift resolution.


Efficient Claim Filing Process:

Should you identify any freight damage during the inspection, we urge you to notify us immediately. Our customer support team is ready to assist you through the claim filing process and provide the necessary guidance to ensure a smooth and hassle-free experience.


When reporting freight damage, please include the following information:

  • Photographic Evidence: Take clear and detailed photographs of the damaged packaging and the product itself. High-quality images significantly expedite the claim process and provide valuable evidence to support your case.
  • Order Details: Provide your order number, shipping address, and contact information to facilitate efficient communication and accurate tracking of your claim.
  • Description of Damage: Offer a comprehensive description of the damage sustained by the product. Your input will aid us in better understanding the extent of the damage and promptly determining the appropriate course of action.
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